Damaged or wrong item

If your box arrives damaged, opened or is not what you ordered, message us on WhatsApp within 48 hours of delivery with a photo of the box and the parcel. We will send a free replacement or give you a full refund, including delivery.

Changed your mind?

Because our teas are food products, we can only accept returns of boxes that are unopened and still sealed, within 7 days of delivery. Return delivery is paid by the customer, and we refund the product price once we receive the box.

Cancelling an order

You can cancel free of charge any time before your order is handed to the courier. Just message us on WhatsApp.

How refunds are paid

Refunds are sent by bKash or bank transfer within 7 working days after we approve the return.

We cannot accept

• Opened boxes, unless the product was damaged or faulty when it arrived
• Requests made more than 7 days after delivery